Delivery and Returns

Delivery

Every order is handmade and carefully packaged by me in my Lincolnshire home studio before being sent on its way.

Current dispatch times can always be found in the announcement bar at the top of the website, as these may vary throughout the year depending on how busy the studio is.

UK Delivery

All UK orders are sent using a tracked delivery service for peace of mind.

Delivery costs are calculated automatically at checkout based on the size of your parcel, so you'll only pay for the postage your order needs.

Typical UK delivery costs are:

  • Large Letter – £2.95 (Tracked 48)
  • Small Parcel – £3.95 (Tracked 48 / Evri Standard)
  • Medium Parcel – £4.50 (Tracked 48 / Evri Standard)
  • Large Parcel – £5.50 (Evri Standard)

Need your order a little sooner? You can upgrade to the fastest tracked delivery service available for your parcel for £1 extra at checkout.

Depending on the size of your parcel, your order will be sent with either Royal Mail or Evri. I'll always choose the most appropriate tracked service for your order.

Ordering a few smaller items together? Delivery is calculated based on the size of your parcel, so adding smaller items won't always increase your postage.

If you need your order for a particular date, please get in touch before placing your order and I'll always do my best to help.

Packaging

Every order is wrapped carefully in tissue paper and packaged with as little unnecessary waste as possible.

If you're sending your order directly as a gift, simply leave your gift message in the Order Special Instructions box at checkout and I'll happily include it for you.

Returns

I really hope you love your order, but if something isn't quite right, please get in touch as soon as possible and I'll do my best to help.

In line with UK consumer law, you have 14 days from receiving your order to let me know you'd like to return an eligible item, and a further 14 days to send it back.

Please note:

  • Bespoke items made to your unique specifications, including custom sizes or products created using customer-supplied or specially sourced fabrics, cannot be returned unless they are faulty.
  • Returned items must be unused and in their original condition.
  • Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.
  • Refunds will be processed once the returned item has been received and inspected.

If your order arrives damaged or there's a problem with your item, please get in touch as soon as possible so I can put things right.